Privacy Policy

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

1.1 Personal Information

When you register or place an order, we may collect:

• Full name
• Mobile phone number
• Email address
• Delivery address
• Payment information

1.2 Usage Data

We may collect information on how the Service is accessed and used:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Device information

2. How We Use Your Information

We use the collected data for various purposes:

3. Data Protection

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Data backup and recovery procedures

4. Data Retention

We retain your personal information only for as long as necessary:

• Order information: 7 years for tax purposes
• Account information: Until account deletion
• Payment information: As required by law
• Marketing data: Until opt-out requested

5. Third-Party Services

We may employ third-party companies and individuals to:

• Facilitate our Service ("Service Providers")
• Provide payment processing services
• Perform Service-related services
• Assist us in analyzing how our Service is used

5.1 Payment Processors

We use third-party payment processors to handle payments:

• M-Pesa payment services
• Bank payment gateways
• Card payment processors

These processors have their own privacy policies addressing how they use your information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

6.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Request data portability

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Track shopping cart contents
• Analyze website traffic
• Improve user experience

7.1 Types of Cookies We Use

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ. By using our Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date automatically.

11. Contact Us

12. Complaints

If you have any complaints about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.

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