1. Acceptance of Terms

By accessing or using the Ngiluni Hypermarket platform ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Account Registration

To use our Service, you must:

• Provide accurate, complete, and current registration information
• Maintain the security of your password
• Accept responsibility for all activities that occur under your account
• Be at least 18 years of age or have parental consent
• Notify us immediately of any unauthorized use of your account

3. Orders and Payments

All orders placed through our platform are subject to:

• Product availability confirmation
• Price verification at time of order processing
• Payment method validation
• Delivery area restrictions

3.1 Payment Methods

3.2 Order Cancellation

Orders may be cancelled:

• Before order processing begins
• If payment verification fails
• If product is out of stock
• With valid reason as determined by the shop

4. Delivery and Shipping

Delivery terms include:

• Delivery times are estimates only
• Delivery charges may apply based on location
• Risk of loss passes to you upon delivery
• You must inspect goods upon delivery
• Signature may be required for delivery

5. Returns and Refunds

5.1 Return Policy

Products may be returned within 7 days if:

• Product is defective or damaged
• Wrong product was delivered
• Product does not match description
• Return conditions are met as specified by individual shops

5.2 Refund Process

Refunds will be processed:

• Within 7-14 business days of return approval
• Using the original payment method
• Subject to product inspection and condition

6. Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service
• Use automated systems to place orders
• Submit false or misleading information
• Harass, abuse, or harm other users

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Ngiluni Hypermarket and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Ngiluni Hypermarket shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Ngiluni Hypermarket. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services.

10. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of significant changes by posting the new Terms on this page and updating the "Last Updated" date automatically.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@ngilunihypermarket.com
• Phone: +254 790 619 097
• Address: Nairobi, Kenya